Privacy Policy

zenith motorsor ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you engage our services or interact with us.

This policy applies to information collected through our website, in-person consultations, telephone communications, and any other interactions with our business. By engaging our services, you consent to the practices described in this policy.

We operate in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and are committed to ensuring that your personal information receives appropriate protection.

We collect personal information that you provide directly to us and information generated through your use of our services.

Contact Information

This includes your name, email address, telephone number, and mailing address. We collect this information when you enquire about our services, schedule consultations, or communicate with our team.

Consultation Information

During our Preference Discovery sessions, we document your vehicle preferences, requirements, and priorities. This information helps us identify suitable vehicles and provide personalised recommendations.

Transaction Information

When you proceed with vehicle acquisition, we collect information necessary to complete the transaction, including identification documents, financial information for financing arrangements, and documentation required for vehicle registration.

Communication Records

We maintain records of our communications with you, including emails, telephone conversations (notes, not recordings), and consultation meeting notes.

Website Usage Data

When you visit our website, we may collect information about your browsing behaviour, including pages visited, time spent on pages, and referring sources. This data is typically collected through cookies and similar technologies.

We process your personal information based on the following legal grounds:

Consent: Where you have provided explicit consent for specific purposes, such as receiving marketing communications or participating in surveys.

Contractual Necessity: Processing required to provide services you have requested, including consultations, vehicle sourcing, and acquisition facilitation.

Legitimate Interest: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and maintaining security.

Legal Obligation: Processing required to comply with applicable laws and regulations, including record-keeping requirements and regulatory reporting.

We use collected information for the following purposes:

Service Provision: To provide consultations, identify suitable vehicles, facilitate viewings, manage documentation, and complete transactions.

Communication: To respond to enquiries, provide updates on vehicle availability, schedule appointments, and share relevant information about your acquisition process.

Service Improvement: To analyse feedback, understand client preferences, and improve our services and processes.

Legal Compliance: To meet our obligations under applicable laws, including the Road Traffic Act and regulations governing vehicle transactions in Singapore.

Security: To protect against fraudulent activities, maintain the security of our systems, and ensure safe transactions.

We retain personal information for periods appropriate to the type of data and our relationship with you:

Consultation Records: Preference documentation and consultation notes are retained for seven years to facilitate future enquiries and demonstrate service continuity.

Transaction Records: Documentation related to completed transactions is retained for seven years in accordance with Singapore's regulatory requirements.

Communication Records: General correspondence is retained for three years, unless related to ongoing matters or transactions.

Marketing Preferences: Records of your communication preferences are maintained until you update them or request deletion.

When retention periods expire, we securely delete or anonymise personal information in accordance with our data disposal procedures.

We implement appropriate technical and organisational measures to protect your personal information:

Access Controls: Personal information is accessible only to staff members who require it for their work responsibilities. Staff receive training on data protection obligations.

Technical Security: We employ encryption for data transmission, secure storage systems, and regular security assessments to protect against unauthorised access.

Physical Security: Physical documents containing personal information are stored in secure locations with controlled access.

Incident Response: We maintain procedures for responding to data security incidents, including notification protocols where required by law.

Under Singapore's PDPA, you have the following rights regarding your personal information:

Right to Access: You may request information about the personal data we hold about you and how it has been used.

Right to Correction: You may request correction of personal data that is inaccurate, incomplete, or outdated.

Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

Right to Data Portability: In certain circumstances, you may request transfer of your personal data to another organisation.

To exercise these rights, please contact our Data Protection Officer using the contact information provided below. We will respond to requests within 30 days.

We may share your personal information with third parties in the following circumstances:

Service Providers: We engage third parties to assist with vehicle inspections, documentation processing, insurance coordination, and financing arrangements. These parties receive only information necessary for their specific functions and are contractually obligated to protect your data.

Regulatory Bodies: We may disclose information to the Land Transport Authority (LTA) and other regulatory bodies as required for vehicle registration and compliance purposes.

Financial Institutions: If you request financing assistance, relevant information is shared with financial institutions to facilitate loan applications.

Analytics Providers: We use Google Analytics to understand website usage. Google's privacy policy governs their handling of this data.

Your personal information is primarily stored and processed in Singapore. In limited circumstances, data may be transferred to or accessed from locations outside Singapore.

Where international transfers occur, we ensure appropriate safeguards are in place, including contractual protections that provide a comparable level of data protection to Singapore's PDPA requirements.

Our website uses cookies and similar tracking technologies. For detailed information about our cookie practices, including types of cookies used and how to manage preferences, please refer to our Cookie Policy.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification where appropriate.

We encourage you to review this policy periodically. The "Last Updated" date indicates when the most recent changes were made.

For questions about this Privacy Policy or to exercise your data protection rights, please contact:

If you are not satisfied with our response to your enquiry, you may lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.